How can we help?
Whether you are looking to book a consultation, understand a healthcare service or contact our team, choose the most appropriate option below.
Start with the right next step.
Booking a consultation is usually the fastest route to a clinical answer. For everything else, the options below reach our support team.
Book a Consultation
The right starting point for any health concern. A healthcare professional can assess your situation and set out the appropriate next step.
Message our support team about a booking you have already made, or ask which service fits your situation.
Call Support
Speak with our support team about bookings, service information or a general platform question.
General & Partnership Enquiries
Email us for business, media or partnership enquiries, or for anything that is easier to explain in writing.
Want to tell us about your experience instead? Share feedback.
Support for your healthcare journey.
Our support team handles the practical side of your care. Clinical questions are answered by a healthcare professional during a consultation.
Consultation booking
Help choosing a suitable appointment, or making a change to a booking you already hold.
Service availability
What is offered, and what is available in your area — coverage varies depending on location.
Diagnostics coordination
How laboratory or diagnostic services are arranged following clinical guidance, where available.
Medicine access process
How a prescription is fulfilled through appropriately licensed providers, subject to availability.
Follow-up guidance
Arranging a review appointment, or understanding what happens after your consultation.
General platform enquiries
Account questions, business enquiries and anything else about how the platform works.
Writing to us
A little context helps us route your message to the right person the first time.
- Tell us whether it concerns a new booking, an existing booking, or a general question.
- Include your city or area, so we can tell you what is available near you.
- Give us a reference if you already have a booking.
- Let us know the best way to reach you back.
Please do not include sensitive medical information in a general enquiry. Symptoms, history, test results and prescriptions are best discussed with a healthcare professional during a consultation.
What to expect
- Booking availability may vary, and preferred times are not always open.
- Provider availability may vary by speciality.
- Physical services depend on your location and our operational coverage.
- General enquiries are handled by our support team, not by a clinician.
- A support conversation is not a clinical consultation and cannot replace one.
- Standard contact channels are not emergency services.
Emergency guidance
Dial In Doctor’s standard contact and booking channels are not emergency services. If you or someone else may be experiencing a medical emergency, contact the local emergency service or visit the nearest emergency department.
Ready to speak with a healthcare professional?
Book a consultation to discuss your concern and understand the appropriate next step.