Service Experience
How straightforward it was to arrange a consultation, and how the service worked for you from request to follow-up.
Share your feedback
Help us improve your experience.
Share feedback about your experience with Dial In Doctor. Please include only the information needed to help us understand your comments.
Why feedback matters
Your feedback helps identify what is working and what needs attention.
Communication and Support
Whether the information you received was clear, and whether the support you were given answered the question you actually had.
Opportunities to Improve
Practical detail about what did not work well. Specific comments are more useful to review than general impressions.
Feedback submitted through this form is reviewed as private service feedback and is not automatically published as a testimonial or public review.
Feedback form
Tell us about your experience.
Fields marked with an asterisk and labelled required must be completed before the form can be submitted.
Protect your personal information.
Provide only the information needed to explain your feedback. Clinical concerns and detailed medical information should be discussed through the appropriate consultation channel.
What this form collects
- Your name, as you enter it.
- Your email address, used to send an acknowledgement.
- A rating from 1 to 5.
- A short subject describing what the feedback is about.
- Your written comments.
The form does not ask for a phone number, medical records or payment details. Your comments are stored with your feedback and are also processed automatically to classify the overall tone of the message, which helps route it for review.
After submission
How your feedback is handled.
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Feedback received
Your submission is recorded together with the rating and subject you provided.
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Acknowledgement sent
An acknowledgement is sent to the email address you entered on the form.
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Details reviewed
Submissions are reviewed and relevant concerns are directed to the appropriate team.
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Follow-up where required
Follow-up is provided only where it is needed and operationally supported. Not every submission receives an individual reply.
Feedback is not clinical care
This feedback form is not a clinical-consultation channel. Do not use it to request diagnosis, treatment, prescriptions or urgent medical advice.
Need help with an active service issue?
For help with an existing request, consultation or service arrangement, contact the support team through the Contact page.
This is not an emergency service
Dial In Doctor’s feedback and support channels are not emergency services. If you or someone else may be experiencing a medical emergency, contact the local emergency service or visit the nearest emergency department.