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Dial In Doctor
About Dial In Doctor

Building the future of accessible healthcare.

Dial In Doctor connects patients with trusted healthcare providers through one digital healthcare ecosystem — consultations, diagnostics, medicines and follow-up support, joined up in a single place instead of scattered across many.

Illustration of a patient speaking with a doctor through the Dial In Doctor app on a mobile phone
Our story

Why we built Dial In Doctor

Dial In Doctor started with a set of ordinary frustrations that most families recognise. Booking an appointment often meant waiting days for a slot, then waiting again once you arrived. A short consultation could take most of a day once travel was counted.

Care was also spread thin. A consultation happened in one place, the lab test in another, the medicines somewhere else again — and nothing carried over between them. Patients ended up repeating their own history at every step, holding the thread together themselves.

Finding the right provider was its own problem. Recommendations came from word of mouth, and there was rarely a straightforward way to confirm credentials before booking. For anyone outside a major city, or anyone with limited mobility, the options narrowed further.

We built Dial In Doctor to close those gaps: a single place where a patient can reach a verified provider, get the diagnostics and medicines that follow, and have the next step already accounted for. Not a replacement for good clinical judgement — a way to remove the friction around it.

What kept coming up

  • Long waiting times for an appointment, and again on the day.
  • Fragmented care — consultation, labs and pharmacy all disconnected.
  • No simple way to confirm a provider's credentials before booking.
  • Travel for visits that did not need to happen in person.
  • Little guidance on what to do after the consultation ended.
What guides us

Mission, vision and values

Mission

To make quality healthcare accessible, affordable and simple by connecting patients with trusted providers through one digital platform.

Vision

A connected healthcare ecosystem where consultation, diagnostics, medicines and long-term care work together as a single patient journey.

Our values

Patient First

Every decision is measured against whether it genuinely helps the person seeking care.

Trust

Providers are verified before they see patients, and we are clear about what we do and do not offer.

Accessibility

Care should not depend on where you live, how far you can travel or how much time you can take off.

Innovation

We use technology where it removes friction for patients and providers — not for its own sake.

Privacy

Health information is sensitive. It is handled carefully, shared only where care requires it.

Continuity of Care

A consultation is a step, not an endpoint. The next one should always be clear.

Complete healthcare ecosystem

One journey, not six separate errands

Each stage passes context to the next, so patients are not left to carry their own history between them.

  1. Patient
  2. Consultation
  3. Lab
  4. Medicines
  5. Follow-up
  6. Long-term Care
Leadership

The people accountable for it

A small founding team, each owning a clear part of how Dial In Doctor is built and run.

Bilal Irfan, Co-Founder and Business Operations Lead at Dial In Doctor

Bilal Irfan

Co-Founder Business Operations Lead

Bilal leads business operations at Dial In Doctor, covering provider onboarding, service delivery and the partnerships that keep care moving. His focus is the gap between what a patient is promised and what actually happens — verifying providers properly, keeping pricing understandable, and making sure each stage of a patient's journey hands off cleanly to the next.

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Abdul Momin, Co-Founder and Chief Technology Officer at Dial In Doctor

Abdul Momin

Co-Founder Chief Technology Officer

Abdul Momin leads engineering and product at Dial In Doctor. He is responsible for the platform behind consultations, scheduling and patient records, and for the decisions that sit underneath them — how health data is stored and protected, how the system stays reliable when people depend on it, and how new services are added without disturbing the ones already in use.

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Why patients trust us

Built to be relied on

Accessible Care

Consult from home, at a time that fits around work and family.

Verified Healthcare Providers

Credentials are checked before any provider takes a consultation.

Privacy Focused

Your records stay confidential and are shared only where care requires it.

Guided Healthcare Journey

You always know the next step — tests, medicines or a follow-up.

Patient-Centred Experience

Clear language, clear pricing, and no pressure to book more than you need.

Support When It Matters

A real person to help with bookings, reports and follow-up questions.

Where we are heading

A complete healthcare ecosystem, built one layer at a time

Our long-term goal is a single trusted platform where a patient can move from a consultation to diagnostics, medicines, follow-up support and future healthcare services without starting over each time. We are building that deliberately — adding each capability only once it works properly for the patients already using the ones before it.

Connected records

One history that follows the patient across consultations, tests and prescriptions.

Wider services

More specialties, diagnostics and care programmes added as capacity allows.

Partnership led

Working alongside providers, laboratories and pharmacies rather than around them.

Your healthcare journey starts here.

Book a consultation with a verified provider and see how straightforward care from home can be.

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